Shipping, Delivery & Returns

Returns Policy

We do NOT accept returns on e-juice. Period. That being said, we can and do offer replacement bottles of juice. For example: if you ordered a bottle of Strawberry E-Juice and you feel that it is a "bad batch" or simply doesn't hold up to Puff's normal standards of quality, send us a message and we will send out a replacement bottle of the EXACT SAME FLAVOR as soon as we can.

We will NOT send out a different flavor based on your dislike of the previous flavor. If you want to try a flavor that is new to you, we recommend ordering a small (15ml) bottle to try before you purchase a larger bottle.

Shipping & Delivery

Our same day delivery service is available for all order placed during our normal business hours of M-F 10am-6pm. Orders placed before 6pm will be delivered the same evening. Orders placed after 6pm will be delivered the next business day.  

DEPENDING ON THE COMBINATION OF ITEMS ORDERED, YOUR ORDER MAY TAKE UP TO 10 DAYS BEFORE SHIPPING!!!!!! (If you have not received your shipment tracking information withing 10 business days, use our form located here to send us a message. Thank you for your patience - The Puff's Team.)

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.